Frequently Asked Questions

Candidate questions - Applications

  • I don't have any tickets or licences. Will you pay for me to upskill?

    • Zancott Recruitment does not generally pay for candidates to upskill. However, we can refer you to employment services partners (for example, a jobactive provider) and training providers who may be able to help you access subsidised training to upskill.

  • I don't have any tickets or licences. Will you still be able to find me a job?

    • Not every job requires a ticket or a licence. When you register with us, you will be asked some questions about your experience, employment history, and education, as well as if you have any work-related tickets and licences. Our Recruitment Consultants will match you to any available jobs that suit your skills profile. If there are no jobs available that match your profile, we will keep you registered in our database for other roles that you may be suited for.

  • Does Zancott Recruitment supply PPE?

    • Zancott supply a PPE starter pack, once you are Zancott Compliant and ready for your first Job Assignment.

  • Do you only employ Aboriginal or Torres Strait Islander people?

    • No. Zancott Recruitment employs people of all ethnic and cultural backgrounds and people from all diverse backgrounds.

  • What does it mean, "Aboriginal and Torres Strait Islander people are encouraged to apply"?

    • Some employers may have internal company goals to encourage more Aboriginal and Torres Strait Islander people to work for their company. These goals may form part of a specified strategy, such as a Reconciliation Action Plan or an Indigenous Employment Strategy. Employers that have such a plan may want to encourage applications from qualified Aboriginal and Torres Strait Islander people. However, this does not mean that only Aboriginal and Torres Strait Islander people can apply for this job. All applicants will be considered, and the most qualified applicant will be chosen.

  • What does it mean if a job is specified for Aboriginal or Torres Strait Islander people?

    • Some job vacancies can be specified for Aboriginal and Torres Strait Islander people, as an affirmative action measure under section 8(1) of the Racial Discrimination Act 1975. Where jobs are specified as available only to Aboriginal and Torres Strait Islander people, only qualified Aboriginal and Torres Strait Islander people may apply and employers may ask for proof of Aboriginality.

      Whether a vacancy is specified for Aboriginal and Torres Strait Islander people, or the employer wishes to simply encourage more people of Aboriginal and Torres Strait Islander descent to apply, all applicants must be qualified for the role and must follow standard recruitment processes.

Timesheets and payroll

  • When should I submit my timesheet?

    • Firstly, your Zancott timesheet must be approved by your Supervisor. Approved Zancott timesheets and online hours are to be submitted to www.zancott.com/portal by 6pm Sunday each week.

  • I am having trouble submitting my online timesheet. What should I do?

    • If you are having trouble submitting your online timesheet, please check the following troubleshooting list:

      • Unable to log in, or receiving a message “Invalid User ID” or “Invalid Password”: If you receive a message like this, it could be in relation to cookies being blocked in your phone or browser internet settings. Go to Internet Settings in your Browser or phone and select “Allow Cookies.” Close your browser and then log back in. If you are still unable to log in, please call 0404 811 773 Monday-Friday 8am-5pm to speak to a Payroll Officer.
      • Have you amended times? If yes, did you use the scroller at the bottom of the screen? If no, you will need to close the timesheet without saving or submitting. When the scroller doesn’t appear, it means that popups are blocked on your phone or browser internet settings. Go to Internet Settings in your Browser or phone and select “Allow Popups” (sometimes this could be called “Turn off” – check wording as each device can be different). Log back in and the scroller will now appear.
      • Are you attaching your approved paper timesheet? If yes, then check the file size. Attachments cannot be more than 5 MB. If your file size is larger, scan it in smaller DPI, or Text/SMS a copy to the Payroll Officer on 0404 811 773

      If you are still having issues, please contact the Payroll Officer on Monday morning from 8am and they will assist you to resolve the issue

      Please note: we understand that you may not wish to have cookies and popups enabled on your phone or browser all the time. You can choose only to enable the cookies and popups prior to submitting your timesheet, and then revert back to preferred Internet Settings.

  • I need to amend my timesheet, who should I speak to?

    • If you need to amend your online hours, you can recall your online timesheet by clicking the Submitted Timesheet Folder in the online portal, and clicking on the timesheet you would like to amend. Click ‘Recall’ on the top right of the screen. This will move the online timesheet to your incomplete folder and you can then amend and resubmit.

      If you need to amend your approved Zancott paper timesheet, make the changes to the timesheet and ask your Supervisor to initial any changes made.

      Please note: that our payroll team are unable to process any amended Zancott Paper timesheets that have not been initialled by your Supervisor.

  • I have received a rejection SMS/Text related to my online hours. What does this mean?

    • The message is informing you of information we need to process your timesheet. Please review the message and logon to Zancott Timesheets. Your timesheet will be in the rejected folder. Open the timesheet and amend the changes per the instructions in the SMS/Text, and submit. Once you have submitted, the payroll team will review and approve.

      If you have any issues re-submitting, please contact 0404 811 773 to speak to a Payroll Officer.

  • When is pay day?

    • Payroll is processed on Mondays and bank transfers are completed Tuesday by close of business. Your pay will be in your account by Wednesday at 12 noon and your payslip will be emailed at, or before, this time.

  • There is a public holiday coming up. Will that affect my pay day?

    • If there is a public holiday on or before pay day, there will be a one-day delay to payroll processing. However, in this instance you will be notified of any delay by SMS or email.